Privacy Policy

1. Who We Are

Magic Art Online ("Magic Art", "we", "us", "our") is a Lebanese e-commerce toy store operating at magicartstore.com. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect the following categories of personal data when you use our website:

• Account information: name, email address, phone number, and password (stored as a secure hash).
• Order & delivery information: shipping address, order history, and payment details (card numbers are never stored — handled by our payment processor).
• Usage data: pages visited, products viewed, and cart activity, collected via server logs and analytics.
• Communications: messages you send us via WhatsApp or email.

3. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations and delivery updates.
• To manage your account and loyalty points.
• To respond to your questions and support requests.
• To improve our website and personalise your experience.
• To send promotional emails if you have opted in (you can unsubscribe at any time).

4. How We Share Your Information

We do not sell your personal data. We may share it with:

• Delivery providers (Aramex, Toters, etc.) — to deliver your order.
• Payment processors (Stripe, Areeba) — to securely process payments.
• Cloud services (Supabase, Cloudinary, Railway) — to operate our platform.
• Legal authorities — if required by law or to protect rights and safety.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies

We use essential cookies to maintain your session and shopping cart. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect website functionality.

7. Your Rights

You have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at hello@magicartstore.com.

8. Security

We implement industry-standard security measures including SSL encryption, hashed passwords, and role-based access controls to protect your data.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by email or by posting a notice on our website.

10. Contact

For any privacy-related questions, contact us at hello@magicartstore.com or via WhatsApp at +961 71 047 014.